Zodiac Casino

I found that Zodiac Casino has the highest level of licensing in Canada—an active iGaming Ontario license—which indicates real oversight of the casino and the possibility of recourse for players.  

Then, I searched online to see whether Zodiac Casino was on any blacklists—both minor and major. While I did find it on a minor list, I wasn’t able to verify any of the claims against Zodiac Casino, and therefore did not deduct any points for this sub-criterion.  

Finally, casinos deal with players’ money—so unless you’re King Midas, having your account hacked would be a very bad day indeed. I tested Zodiac Casino’s 2FA to see if it’s intuitive, convenient and, most importantly, working. It was all three. 

In the end, Zodiac Casino got a perfect 10 out of 10 for this criterion.

Licensing 

Sub-criterion Score: 4/4

Zodiac Casino lists the Alcohol & Gaming Commission of Ontario as their licensee and I confirmed that they are indeed an iGaming Ontario regulated site with active AGCO credentials. This ensures Zodiac Casino operates legally and adheres to strict player protection, fairness, and responsible gambling standards set by Ontario’s regulatory body.

Because of its importance, licensing holds the highest weight (4 points) in our overall Security Score and Zodiac Casino secures full points, i.e. 4 out of 4, for this sub-criterion. 

I also noticed that the site’s operator, Apollo Entertainment LTD, currently manages seven licensed platforms (Captain Cooks Casino, Casino Classic, Golden Tiger Casino, Grand Mondial, Yukon Gold Casino, Zodiac Casino, and Luxury Casino) under the same regulatory framework. This shows that they know their stuff, running several legit and well-regulated gaming sites.

Blacklists

Sub-criterion Score: 3/3

At FairJack, we keep tabs on blacklists because, let’s face it, there’s a limit to how many shady dealings I can sniff out solo. If a casino pops up on a credible blacklist, it’s usually a solid indication they’ve been misbehaving.

Luckily, Zodiac Casino does not appear on any reputable blacklist.

I did find one questionable blacklist—Topnoaccountcasinos.com—with spurious justification. E.g. This website states that Zodiac Casino can be found on multiple blacklists, but I found no other such cases. Additionally, it  complained about vague “bad bonus conditions” and “many reasons for players to be unhappy.” Upon looking further, I found that the blacklist has not been edited since 2021.  

Altogether, I invalidated this blacklist from my scoring and gave Zodiac Casino a 3 out of 3 for this sub-criterion. 

Account Security

Sub-criterion Score: 1/1

Two-factor authentication (2FA) is a security feature that adds an extra hurdle for anyone trying to break into your account, typically requiring a quick verification on a secondary device or method (like your phone or email). It can dramatically reduce the odds of unauthorized access by making hackers jump through more hoops.

At Zodiac Casino, 2FA is available via both email and mobile. I put these options to the test by entering my phone number and email address, then logging out and back in to see if I’d be prompted for extra verification. Sure enough, mobile verification codes arrived within seconds, while email confirmations landed in my inbox in under a minute.

Conveniently, you can also disable 2FA if you anticipate frequent logins and prefer fewer security prompts. Our scorecard awards a single point for this feature, recognizing its importance as just one of several security measures a reputable site can offer. Since Zodiac Casino supports 2FA, it nabs 1 full point in this sub-criterion.

We developed a proprietary framework, called the Fairjack Game Variety Framework, that evaluates the breadth and variety of a casino’s game selection—not just the sheer number of titles. 

To use this framework for Zodiac Casino, I checked to see whether 18 of the most popular digital and live games were available for both Ontario & British Columbia users, and how many varieties of these core games were available. 

From British Columbia (which tends to have more games), Zodiac Casino was lacking in poker and craps. In Ontario, all of the scratch games were absent on top of this, leading to a lower score. 

After using this framework, I moved on to counting the casino’s providers, which serves as a proxy for total game portfolio size. Here, Zodiac Casino is highly unique as it only uses a couple of providers. Yet, as outlined below, this is not as disastrous as it could be for an online casino—Zodiac Casino’s selection still felt large enough. 

I also tried the progressive jackpots to see if the casino had options for players seeking those life-changing wins, and ruled out fake games. 

All in all, Zodiac Casino had a decent, but not extraordinary, selection of games, giving it a score of 6 out of 10 for this criterion.

Game Variety

Sub-criterion Score: 3/5

Zodiac Casino had an almost complete (per our Fairjack Game Variety Framework) selection of digital games, lacking only digital craps for non-Ontario players plus scratch cards if you’re in Ontario. 

Where Zodiac Casino fell behind was in its selection of live table games. For example, I couldn’t find a single Andar Bahar table, nor live poker varieties. 

Game Variety Score of 3 out of 5 for this sub-criterion. 

Mostly the same between Ontario & BC. BC had scratch cards, Ontario did not. 

Number of Providers

Sub-criterion Score: 1/3

To find the number of providers Zodiac Casino uses, I first looked through their “About Us” page, but found no mention of the number of providers or game developers. Typically, when an online casino is connected to a large network of providers, they will advertise (or at least mention) this as a strong point. 

Furthermore, none of the partners we use for research provider numbers were able to list additional info on Zodiac—indicating an outlier in their stats. 

So, I took it upon myself to dig deeper. For live casino games, I can confirm that there were only 2 providers, Pragmatic Play and Evolution. And while I didn’t check every digital game in Zodiac Casino, I took a sample of 48 games (see below) and found the vast majority—e.g. 10,000 Wishes, 9 Masks of Fire, 5 Reel Drive, 3 Tiny Gods, 333 Fat Frogs, etc.—were microgaming with only one being Pragmatic Play (5 Lions Megaways). 

This leads me to conclude confidently that the number of providers in Zodiac Casino is definitely below 20, and therefore the score for this sub-criterion should be zero. However, I never qualitatively felt that there was a shortage of total game options while playing (albeit, the selection never felt huge either.) Zodiac Casino demonstrates that having a massive number of games from a single top-tier provider like Microgaming isn’t necessarily the end of the world, so I added a single point to this sub-criterion based on my subjective experience. 

Zodiac Casino’s final score here is 1 out of 3.

Jackpot Games

Sub-criterion Score: 1/1

I played all three progressive jackpot games available on Zodiac Casino through my Ontario account. Having such games matters because progressive jackpots can lead to massive payouts, making them a big draw for players seeking high-stakes excitement. When I switched to my BC account, the selection was larger, with seven games. 

While this is not a huge number compared to some other online casinos known for this type of game (e.g., Jackpot City has 60-70 available for Ontario players and 100+ for non-Ontario players), it will still appeal to players looking for some higher payout possibilities. Thus, Zodiac City gets a full 1 point for this sub-criterion.

Fake Games

Sub-criterion Score: 1/1

Some less reputable casinos aren’t content with just stacking the odds against their customers over time—they actually design counterfeit versions of well-known games to reduce the RTP (Return to Player) even further. Here’s one example of such a fake title.

Although legitimate, regulated sites are highly unlikely to engage in this kind of scheme, I still set aside a solid two hours to sample the most popular offerings at Zodiac City. Fortunately, I encountered no evidence of any phony games, which should reassure anyone who prefers playing authentic titles with fair and transparent odds.

When I first played on Zodiac Casino, I noticed some of the games—especially the crash games—were unplayable for me. They just wouldn’t load! I figured this problem was perfect for testing their customer support as geographic issues with games are common for many players in Canada. 

The first order of business was seeing how many options I had to contact them. Some casinos make finding certain channels difficult. In Zodiac Casino’s case, their phone and email support info was nowhere to be found.

So, besides looking through the entire website, including their T&C, help pages, etc., I did a deep Google search, with searches like “Zodiac Casino phone number”, and tried to find these channels on other review sites as well. 

No dice. It became clear that Zodiac Casino exclusively used a 3rd party service, Casino Rewards, to handle support, and that this provider communicates with players through online chat only. 

I measured the online chat response time; it was blazing fast, delivering a human response in 1 minute. Then, I transcribed the entire customer support log and reviewed it to see how well Zodiac Casino’s support agent answered my queries.  

Overall, the support I received was solid and genuinely solved my issue (explained below). However, the lack of phone and email support led to a score to 7 out of 10 for this criterion.

But here’s the real question—does blazing-fast online chat make up for the lack of other channels? And did the support agent truly fix my problem? Let’s find out as I walk you through my experience step by step.

Online Support Response Time

Sub-criterion Score: 3/3

To evaluate the response time, I measured the time it took from requesting a live agent to speaking with one. 

As shown in the screengrab below, I asked my question and requested an agent at 11:13 PM and was connected with one minute later, at 11:14 PM. It took just one minute to connect with the live agent from my request to receiving the first message from support—a blazing-fast time that gives Zodiac Casino a full 3 out of 3 for this sub-criterion. 

Helpfulness

Sub-criterion Score: 2/3

My question included a melange of issues sure to annoy even the chillest CS rep—connectivity issues, specific games, geographic restrictions, etc:

““Hey, I just signed up, haven’t deposited yet, but looking around and none of the crash games FlyX, LaunchX work. I can’t connect. Is this a temporary issue or are some games listed not available to Ontario? Are any crash games currently playable.”

But my live agent Caleb fretted not, and did help me solve my issue. After resetting my internet and trying the casino with Safari instead of Chrome, the problem was resolved and I was able to play the crash games. 

However, in the course of the chat, he repeatedly promoted other games and some deals, which was frustrating and made me feel that my time was being wasted. I deducted a point for this, and gave Zodiac casino a score of 2 out of 3 points. 

Channels & Availability

Sub-criterion Score: 1/3

What I like about Zodiac Casino is that it’s honest, not claiming to be the latest and greatest where it’s not. 

For example, many casinos boast about 24/7, multi-channel, quadrilingual, speed-of-lightning customer support that does everything short of flying to your front porch when you encounter an issue. But try to actually find their customer support line! You’ll have better luck finding the lost ark. 

Zodiac Casino’s Contact Us page is 45 words of just getting straight to business. Have a question? Get an answer. Email address? Not available. Phone number? Go to hell. Just one blinking, Internet circa 1999-esque banner button. Because I admire the approach, I’m actually saddened that Zodiac Casino’s lack of additional customer support options forces me to give it a 1 out of 3 on this sub-criterion. 

Human Interaction

Sub-criterion Score: 1/1

At first—when Caleb sidetracked me with an out-of-left-field promo recommendation—I got suspicious that I was talking to a chatbot. 

However, the situation was salvaged when my interlocutor used the power of clearly human reasoning to delve deeper into the issue I was facing, asking inquisitive questions (see below) to solve my problem. 

So, I gave Zodiac Casino a score of 1 out of 1 for this sub-criterion.

Online casinos operating legally in Canada have very different regulations for the kind of tools and resources they need to make available to players in Ontario versus other provinces. 

That’s why I always create 2 accounts—one based in Ontario, and another based in Alberta or Vancouver—and test the casino using different server locations using a VPN. 

In Zodiac Casino’s case, I quickly found a customizable, easy-to-use self-exclusion app within my account page when playing from Ontario. When switching to British Columbia, this was entirely absent. After scouring the site for any mention of self-exclusion, I eventually found it in the T&C, but it required manually requesting exclusion from support. 

When I moved on to test the second major responsible gambling tool casino’s offer players—deposit & loss limits—I found the same situation: A dynamic, in-browser app to easily set these for Ontario players, with nothing for players outside of the province. 

In large part, these discrepancies led me to score Zodiac Casino a 6 out of 10 for this criterion.

Self-Exclusion Tools

Sub-criterion Score: 2.5/4

Ontario

For Ontario players, Zodiac Casino has 6 different options for self-exclusion for periods from 6 months to 5 years. It’s a valuable responsible gambling safeguard, enabling players to regulate their gaming behavior with flexible time-out options.

Therefore, Zodiac Casino deserves a full 4 out of 4 for this sub-criterion from Ontario. 

Non-Ontario 

When I tried looking for the self-exclusion tools from my BC account, I was surprised to find that the Responsible Gambling section of the My Account page was absent. I.e., there are no tools at all!  

As a saving grace, I managed to find them in the Terms and Conditions, where Zodiac Casino’s self-exclusion policies are buried in Clause 9. Notably, there are significantly fewer options than the Ontario version.  

Therefore, I gave it a score of 1 out of 4 for this sub-criterion from Ontario.

Deposit & Loss Limits

Sub-criterion Score: 2/4

I found customizable, easy-to-use deposit and loss limit tools when playing from my Ontario account. However, I encountered the exact same problem for non-Ontario users that I mentioned above—there are no such tools, limited options, and I have to manually contact support. Therefore, I gave Zodiac Casino the same score of 2.5 out of 4, the average of its Ontario score (4/4) and non-Ontario score (1/4).

Additional Resources

Sub-criterion Score: 1/2

For both Ontario and non-Ontario users the only additional resource of note is the Playcheck game history tool. So unfortunately, the website lacks the depth of other casinos, which offer resources like session timers and responsible gambling education. 

Zodiac Casino receives only 1 out of 2 for this sub-criterion.

Logging into Zodiac Casino, the bonus offer hits you in the face like a meringue pie in a 1920s slapstick comedy, and it just won’t stop. This welcome bonus offer takes up the entire home page with a large, flashy video you cannot pause. 

With this promo clearly being such an important part of the casino’s attraction, I was eager to see how it held up to scrutiny. 

First, I confirmed that this was the only major promotion from Zodiac Casino—exploring the site and Googling offers from both my Ontario and non-Ontario accounts. After writing out all of the messaging included in the offer, I compared it to what the T&C said. Based on the fine print in the T&C—especially the high 200x wagering requirements—I gave it a 2.5 score on the first sub-criterion FairJack uses to calculate Fair Play. 

I then found Zodiac Casino’s win limits. While this sometimes requires emailing the casino or asking customer support, Zodiac Casino is transparent and lists them clearly in the T&C, allowing me to easily assign a score. 

Finally, I chose 24 games randomly and checked to see if I could find the RTPs in the gameplay help pages, which I did. 

Primarily because of their excessively strict bonus terms and potentially unfair win limits, Zodiac Casino got a 6.5 out of 10 for Fair Play. But what does this mean for players hoping to cash in on their winnings? Let’s dive deeper into the specifics that could make or break your gaming experience.

Transparency 

Sub-criterion Score: 3/4

The first thing I noticed about the offer was how aggressive it is. Waving that amount of money in users’ faces is a big claim, so I checked to see the wagering limits, deposit schedules and forfeiture clauses in the T&C. 

The wagering requirements were clearly disclosed, but the 200x playthrough for first and second deposits is relatively high compared to industry norms (around 30x to 40x—Jackpot City has 35x, for example). However, the contribution from different games is detailed, and the wagering conditions are easy to find (see below). 

One yellow flag I found was that the T&C was last updated in October, 2023—i.e. more than 2 years ago. This is concerning because it makes me wonder if the terms are still in line with current regulations or if new terms, perhaps introduced since 2023 but not added to the T&C, could catch players off guard.

Both the wagering requirement and this last detail required me to give Zodiac a score of 2 according to our scoring matrix. However, after considering the bonuses and terms as a whole, I personally felt that the casino’s transparency should give it a better score to better reflect my overall  impression, so I added an extra half-point. 

The final score for this sub-criterion is 2.5 out of 4. 

Note: I also checked the website for bonuses and promotions, including their T&C, from my BC account (see below), and they were the same as in Ontario.  

Monthly Withdrawal/Win Limits

Sub-criterion Score: 2/3

Zodiac Casino’s win limit of 16,000 CAD per month is moderate, respecting both the players and the need to keep the casino stable in large payout events. While the T&C additionally include a clause to further limit payouts at their sole discretion, I’ve found that most casinos include such terms. At least in Zodiac Casino’s case, they explicitly state that this simply affects weekly payouts, rather than reserving the right to forfeit players’ winnings. 

Note: The withdrawal and win limits are the same for Ontario and British Columbia. 

Therefore, Zodiac Casino gets a 2 out of 3 for this sub-criterion. 

Odds & Payout Clarity

Sub-criterion Score: 2/2

There are generally 2 places where a casino’s RTPs are listed: on a sheet with all of the games and respective RTPs, and in the “Help” section within games’ gameplay windows. 

While I wasn’t able to find an RTP sheet looking through Zodiac Casino’s T&C, I did check a dozen games for RTP disclosures (video below) and, luckily, they all had this. Therefore, Zodiac Casino gets a 2 out of 2 for this sub-criterion.

Zodiac Casino Rewards

TBD

Brand reputation is the only criterion which I test entirely outside my casino account itself.  But make no mistake, it matters—reflecting how well the casino is perceived by players and the public, directly influencing trust and long-term success. 

Since so many factors go into a concept like “reputation”, FairJack created a Brand Rating Aggregate Score (BRAS) to consistently and objectively score casinos. To calculate it, I found Zodiac Casino’s rating on multiple platforms, like the App Store and Google Play, and review sites, like Trustpilot. I then did the calculations using our proprietary weighting system. 

While Zodiac Casino scored decently on the BRAS (7.4/10), I couldn’t overlook the fact that in 2023 its operator, Apollo Entertainment Ltd., received a $100,000 fine from the AGCO, which affected the score. 

Then, I verified the year when Zodiac Casino was first operational, 2002, and assessed its relative popularity over time on Google Trends. Finally, I looked for signs of community and transparent communication on social media—finding the casino to be moderately active online. 

Final verdict? All of these factors led me to give Zodiac Casino a score of 7.5 out of 10 for brand reputation.

Conduct & Reputation

Sub-criterion Score: 3/4

To calculate the Brand Reputation Aggregate Score (BRAS), I took Zodiac Casino’s rating from the App Store, Google Play, Trustpilot and 3-5 trusted 3rd-party review sites and weighed them with our proprietary calculation. 

Zodiac Casino scores exceptionally well on Trustpilot and Google Play, having a 4.3/5 on the former site and a 3.9/5 on the latter—great scores considering casinos tend to have lower ratings. 

The calculated BRAS score was 7.41 out of 10, which corresponds to a 3 out of 4 for the Conduct & Reputation sub-criterion. 

However, there is one fault in Zodiac Casino’s stars—a massive one. Apollo Entertainment Ltd., its parent operator, got hit with a $100,000 fine in 2023 by the AGCO for failing “to intervene with players who may be experiencing gambling-related harms.” This is as blatant as a conduct and reputation deduction as they come, so I reduced the score for this sub-criterion to 2 out of 4.

Age of Casino

Sub-criterion Score: 4/4

Zodiac Casino says they were established in 2001, but I wanted to see from which date it was live, online and operational.

To do this, I checked Wayback Machine for the earliest functional website. I was able to find Zodiac Casino in all of its purple glory available online in 2002, making the casino at least 23 years old.

Online Activity

Sub-criterion Score: 1.5/2

To assess online activity, I looked at Google Trends data for “Zodiac Casino” worldwide over the last five years. The chart shows a steady climb, with Interest Over Time more than doubling between 2020 and 2025—an encouraging sign of growing brand recognition and a healthy level of public curiosity.

I also looked through the casino’s social media accounts, looking for frequent communications and an active community of players. These kinds of interactions are a key indicator of real engagement and trust-building. While Zodiac Casino posts frequently, they get only 1-3 comments per post on average. Therefore it only gets a 1.5 out of 2 for this sub-criterion.

After signing up on Zodiac Casino, I opted in to their marketing emails to assess the relevance and intrusiveness of their marketing emails. Within the next week, I received only a couple of emails, which were tailored to my account details—that I was a new player with yet unclaimed rewards. 

However, I ran into some shortcomings when I attempted to opt-out. Namely, I was not able to choose which kinds of emails I’d like to continue receiving—with only a confusing “general correspondence” option to opt out of. 

Overall, I gave Zodiac Casino a score of 9 out of 10 for post-play experience.

Retention Efforts

Sub-criterion Score: 5/5

To assess Zodiac Casino’s retention efforts, I 

1. tracked their email marketing after signing up, and 
2. after depositing $10 and playing a dozen games.

Besides a welcome email, I only received a single marketing email from Zodiac Casino within a week of signing up. Hence, I can confidently say that their email marketing is non-intrusive. 

After playing a dozen games—some slots, video poker and live blackjack—I received 1 email in the next 48 hours, specifically highlighting my winnings.

Opt-Out Settings

Sub-criterion Score: 1/2

Opt-out process was dead-simple to follow. However, I didn’t have the option to personalize the correspondences and the “General Correspondence” classification is confusing.  Simply put, it doesn’t align with the established norms of email marketing—does general correspondence refer to transactional emails, or marketing emails?

Zodiac Casino’s description—”informational emails about your account”—doesn’t help. After all, what would constitute an email that is not informational. 

Altogether, I gave Zodiac Casino a 1 out of 2 for this sub-criterion.